All posts tagged usability

#10: Behind The Scenes: Designing a Government Website Used by Millions


In this episode, Ed Mullen (@edmullen) joins us to tell the story behind his work designing the new, a website used by millions of Americans to find health insurance.  Ed takes us back to how this amazing opportunity came about, then gives us a glimpse of what it was like to work inside a major government agency on designing a web property used by millions.

We talk about the planning and design process, usability testing, and the impact this project had on Ed’s work as a designer as well as Ed’s business and other projects.

Mentioned in this episode:

This episode’s soundtrack:

Band of Horses – Infinite Arms

Opening clip: “Dilly”
Closing track: “Laredo”